Welcome to Melbourne’s premier pet carpet cleaning & pet odour removal services!
When it comes to pet urine carpet cleaning in Melbourne, ChemDry Metro leads the industry with our revolutionary P.U.R.T ® (Pet Urine Removal Treatment) system. For nearly two decades, we’ve been Melbourne’s go-to experts in eliminating the most challenging pet urine odours and pet stains from properties. Trusted by Melbourne’s leading property managers, landlords and real estate agents, our advanced molecular-level treatment process doesn’t just mask odours – it permanently eliminates them at the source! |
Pet urine stains and odours can be some of the most challenging to remove, often lingering deep within carpets, fabrics, and flooring. Left untreated, they can become a breeding ground for bacteria, contribute to unhealthy indoor air quality, and even encourage pets to repeat their accidents in the same spot.
Our advanced Pet Urine Removal Treatment (P.U.R.T) is designed to eliminate even the most severe urine damage, ensuring a clean, fresh, and odour-free home.
P.U.R.T is a patented bio-enzymatic product created by the scientific team at ChemDry. It will clean and remove ALL urine odours (and may possibly help to reduce urine stains whether dog urine, cat urine, or human urine). P.U.R.T is equally effective on other surfaces apart from carpet. It will also remove and clean urine odours from wood floors, cement, tiles, mattresses, fabrics and other surfaces!
Why Choose Our P.U.R.T Treatment?
Unlike traditional cleaning products that only mask odours, P.U.R.T works at a molecular level to break down and completely eliminate pet urine odours. Through a powerful chemical reaction, our specialised treatment neutralises odour-causing compounds, leaving your home truly refreshed and preventing pets from re-soiling the area.
Why Our Pet Urine Removal Treatment Works
- Comprehensive Detection – Our trained technicians thoroughly inspect affected areas, identifying both visible stains and hidden urine deposits that may not be noticeable to the naked eye.
- Deep Cleaning Process – We apply our revolutionary P.U.R.T. formula, which penetrates deep into carpet fibers, upholstery, wood flooring, tiles, mattresses, and even the cement subfloor, targeting odour at the source.
- Odour Elimination, Not Masking – Many traditional cleaners only cover up odours temporarily. Our treatment completely eradicates urine smells, and many clients report, it has stopped their pets from returning to the same spot.
- Safe for Pets & Families – Our formula is non-toxic and completely safe for your furry friends and loved ones.
Health Risks of Untreated Pet Urine in Carpets
Did you know that pet urine can pose health risks if left untreated? When urine is first deposited, it has a low pH, making it easier to clean. However, as it dries, it becomes highly alkaline (with a pH of 10-12), making removal much more difficult. This alkaline environment promotes the growth of bacteria, which can lead to:
- Increased indoor allergens
- Respiratory issues
- Headaches, nausea, and general discomfort
Our P.U.R.T. treatment eliminates these harmful bacteria, restoring a safe and healthy environment for you and your pets.
Effective on Multiple Surfaces
P.U.R.T. isn’t just for carpets! Our advanced treatment effectively removes urine stains and odours from:
- Carpets & rugs
- Upholstery & Mattresses
- Hardwood & laminate floors
- Tile & grout
- Concrete & timber subfloors
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Why Pet Urine has stained and/or changed my carpet colour?
In its original acid state the urine begins to oxidise and react with the carpet to create a colour change, which will become permanent if the urine is not removed immediately. Some of this colour change can be attributed to the strong ammonia that forms as the urine passes through bacterial and chemical state change.
If left for days or weeks, depending on the fabric or carpet type, it will change the dye structure, therefore causing permanent staining and even physical damage to the fibre strand itself.
Even if the soluble deposits are removed, the damage to the dye structure may already be done. (Sometimes the dyes have become unstable, but it is not until you attempt to clean the carpets, that the damaging effects of the urine can be seen. It should be noted that this is not the fault of the cleaning process, rather the fact that the urine (feces or vomit) has caused physical damage to the carpets molecular structure. In some instances, if this is the case, we can spot-dye the carpets to try to disguise the damage)
Facts You Need To Know About Pet Urine In Your Carpeting:
Urine deposited on carpet does not stay there; it penetrates the fibres and contaminates both the backing of the carpet and the flooring material below the carpet.
Often, without your knowing, pets will urinate continually in the same general location. Urine odours can permeate from the floor, be it cement or wood, from the tack strip, and even from the framework of the house behind the walls (causing a property to have a distinctive dog smell or cat smell). As the urine dries, the liquid evaporates but the urine crystals become even more concentrated and pungent.
You must get rid of the urine salts in and under the carpet to get rid of the pet odour. That’s why simply cleaning existing urine spots WILL NOT remove any associated odour. In fact, it could INCREASE the odour in the air space for a temporary period of time. Again, regular carpet cleaning will not remove this odour. Until recently, there was not a product available that was effective at removing pet urine odours.
When P.U.R.T. contacts the source of the odour, it immediately begins a chemical reaction that destroys the urine odour.
It should be noted that the quantity of P.U.R.T required is like looking into a crystal ball, however our Technicians use their years of experience, industry training, product knowledge as well as vital information provided by you, to make a very well educated and informed “guess”. In some cases we may not get it right, and there may be areas that get missed for whatever reason (no urine “markers” fluoresce under UV black light, you didn’t think your pet had urinated in a certain area, the list could go on); in those instances we would need to return to apply P.U.R.T to those spots (An additional charge would apply for the P.U.R.T product, not for subsequent cleaning).
If it is recommended that 3 batches of P.U.R.T are required for your particular problem, and you decide you only want to proceed with 2 batches, then we cannot and will not guarantee the result. This is simply because we need to match the quantity of urine in your carpeting with enough P.U.R.T to counteract the odour causing molecules. Quite simply, this is how the product works.
However if you proceed with the assessed amount, then we will stand behind the process with a money back guarantee of the P.U.R.T product (It should be noted that we will not refund the carpet cleaning cost as this has nothing to do with the P.U.R.T product, rather its job is to remove dirt and embedded soils from your carpet).
Save Time & Money with Professional Treatment
Urine damage can be costly if not treated properly, often leading to expensive flooring or carpet replacements. With P.U.R.T., you can restore even the most heavily affected areas—saving you hundreds or even thousands of dollars in unnecessary replacements.
Specialised Pet Urine Stain Removal
Pet urine can cause severe colour damage to carpets and fabrics, often leaving behind unsightly stains. With nearly 20 years of industry experience, we have perfected a multi-step process to reverse urine stains and restore the original appearance of your flooring. In some cases, pet urine may strip out the dyes from the carpet, requiring a custom dye formulation to replace the missing colours. Our expert technicians assess each stain individually and apply the most effective techniques to achieve the best possible results.
When Carpet Restoration Is Not Cost-Effective
While our P.U.R.T. treatment is highly effective, there are cases where urine contamination is too severe for restoration to be a viable option. When carpet and underlay are heavily saturated with urine, the best course of action may be a comprehensive decontamination process. In these situations, we offer a full-service solution, which includes:
- Removal of the contaminated carpet and underlay
- Treatment & odour neutralisation of the subfloor to eliminate all traces of urine
- Decontamination to lower walls, skirting boards, doors and frames.
- Application of a specialised membrane sealant to subfloor
- Preparation for new flooring installation
This thorough process ensures that your space is completely decontaminated and ready for a fresh start with new flooring.
Book Your Pet Urine & Odour Removal Treatment Today
Don’t let pet urine stains and odours take over your home. Our professional P.U.R.T. service ensures deep cleaning, odour elimination, and a fresher, healthier living environment. Contact us today to schedule your appointment and say goodbye to stubborn pet odours for good!
FAQ’S ABOUT PET URINE ODOUR & P.U.R.T
Why has Pet Urine stained my carpet?
In its original acid state the urine begins to oxidise and react with the carpet to create a colour change, which will become permanent if the urine is not removed immediately. Some of this colour change can be attributed to the strong ammonia that forms as the urine passes through bacterial and chemical state change.
If left for days or weeks, depending on the fabric or carpet type, it will change the dye structure, therefore causing permanent staining and even physical damage to the fibre strand itself. Even if the soluble deposits are removed, the damage to the dye structure may already be done.
(Sometimes the dyes have become unstable, but it is not until you attempt to clean the carpets, that the damaging effects of the urine can be seen. It should be noted that this is not the fault of the cleaning process, rather the fact that the urine (feces or vomit) has caused physical damage to the carpets molecular structure. In some instances, if this is the case, we can spot-dye the carpets to try to disguise the damage)
Why Is The Urine Odour So Pungent?
There are two sources of odours associated with urine. The first comes from bacteria that grow abundantly in dark warm places with a never-ending food source. Your pet can feed the bacteria daily!
This bacteria growth and breakdown of the urine creates amino acids. These complex organic compounds will often work deep into the fibres to a point of becoming part of the fibre. This can present a challenging situation. The waste materials and gases from the decomposing urine create an unpleasant odour. When dried urine is re-moistened, it gives off an ammonia gas. If smelled once it is seldom forgotten.
The second source of odour is chemical odour that is present even when the bacteria have been killed. This explains the reason that more than sanitising is necessary to neutralise odours from urine.
Urine also presents additional odour problems when the relative humidity is high. The salts and crystals that are left behind as the urine dries are hydrophilic and draw water to them.
Dried urine is often easy to smell in the humid months because the salts attract the moisture, the moisture evaporates putting out a greater proportion of odorous ammonia gas.
You must get rid of the urine salts in and under the carpet to get rid of the pet odour. That’s why simply cleaning existing urine spots WILL NOT remove any associated odour. In fact, it could INCREASE the odour in the air space for a temporary period of time.
Why does pet urine smell worse over time?
This is due to a scientific process. Fresh pet urine starts with a pH of 6.0 (slightly acidic), but as bacteria break down the urea (2.5% of urine composition), it produces ammonia, making it highly alkaline (pH >9.0). This bacterial action intensifies the odour and can create an unhealthy environment in your home.
Why can't I just steam clean my carpet to remove urine?
Whether you hire a professional steam cleaning company or you hire a budget Britex machine from Bunnings, simple carpet cleaning will NOT fix you pet urine issue, in fact it will make it worse.
Adding extra moisture and the use of high pressure steam cleaning machines can spread the urine further into the carpet, underlay and deep down into subfloor. Before you know it, what started as the size of a tennis ball, ends up spreading the urine to the size of a beach ball.
Pet urine removal from carpets requires a professional decontamination process so that the urine can be fully removed at a molecular level and not remain and off-gas for years to come.
Is P.U.R.T (pet urine removal treatment) safe for my pets?
Absolutely. Our P.U.R.T ® treatment is:
- Non-toxic and eco-friendly
- Safe for all pets and family members
- Free from harsh chemicals
- Effective without risking your pet's health
Can you remove old/set-in pet urine stains?
This is a tricky question; it can be dependant upon the age of the stain, what chemicals have previously been used on it, if the urine has physically "burnt' the fibres to change their molecular structure or even something as simple as the pet being on a medication. For this reason we cannot definitively say "yes" for all stains.
With that being said, our P.U.R.T ® treatment is effective on both fresh and old urine deposits. Even if you can't see the stain anymore, our UV detection technology can locate it, allowing us to treat the affected area effectively. Once the urine is completely gone, we can then attempt specialised stain removal and or carpet spot dyeing.
How is P.U.R.T different from store-bought pet odour removers?
Unlike retail products that merely mask odours, P.U.R.T.® works at the molecular level to break down urine crystals. Our treatment:
- Penetrates to reach urine in carpet backing, underlay and subfloor
- Triggers a chemical reaction that eliminates odours at their source
- Creates an environment that discourages remarking
- Uses eco-friendly solutions safe for pets and children
Think about it for a second.... the potential for law suits is huge, so why would a manufacturer produce or retail company sell a product that was industrial strength, something effective and strong enough to be used by an untrained individual who could not only cause further damage to the carpet, but also possible harm themselves?
The items you can purchase online or in a store are similar to an air freshener. They will "mask" some weaker pet urine odours for a very short period of time
Will P.U.R.T stop my pet from re-marking the same spot?
Animals often return to spots that haven't been thoroughly cleaned because they can still detect their scent or the scent of another animal.
Our P.U.R.T ® treatment completely breaks down and eliminates the odour molecules, removing the trigger for remarking, however some pets will return to the same spot out of habit or because of stress.
We also recommend consulting with your vet about any behavioural issues and possibly seek additional support for toilet training.
How can I prevent future pet urine damage?
We recommend:
- Regular professional cleaning every 6-12 months
- Prompt cleaning of accidents
- Have a bottle of our "World Famous Pet Odour Remover" on hand
- Proper house training reinforcement
- Using puppy pads in designated areas
- Having a professional inspection if you notice recurring issues
How soon should I treat a pet urine accident?
Immediate action is crucial. While you wait for professional treatment:
- Use a small abut of water & blot (don't rub) the area with clean towels
- Avoid using store-bought cleaners that might set the stain (not all chemicals are suitable for all carpet types, and can either cause a stain or bleach out and remove the colour from the carpet)
- Do NOT be tempted to search "Dr. Google" or take advice from a forum of untrained "advisors" who will tell you to use bicarb and vinegar. Fresh urine is an acid, adding vinegar, which is also an acid, can sometimes burn certain carpet fibres, turning them yellow or orange.
- Contact us for professional treatment to fix the problem properly the first time.
If your property is affected by even the smallest amount of pet urine please feel free to contact us for a no obligation free estimate. Please call us on 1800 75 31 30 or alternatively email us at info@chemdrymetro.com.au
IMPORTANT NOTE: If your carpet is affected by urine, it is already damaged. Our job is to attempt to remove the odour and bacteria. We will NOT be held liable for any stains that the urine has caused. If those stains only become evident after the cleaning, you need to understand that the stain was there from the moment your pet had an accident on the carpet. It was at that point that the carpets molecular structure changed. The acid in the urine (vomit or feces) immediately started a chemical reaction with the dyes of the carpet fibers. Cleaning the carpet has simply revealed those stains)
